Contact Playwinnerhub
We're here to help Australian players with support, press enquiries, partnerships, and general feedback about our social casino app. Choose the best channel below.
- Support line: +61 4 7829 3501
- Email: Playwinnerhub@outlook.com
- Postal: 86 McKee Street, Richmond VIC 3121, Australia
Send us a message
Fill out the form below and our support team will respond within the indicated timeframes.
Response times: see section below. For privacy requests, reference Privacy Policy.
Meet Support
Our Australian-based response team handles inquiries and safety reports. We reply faster for account/security and safety concerns.
Rewards & Promotions
Questions about bonus coins or event rewards? Check our Help Center links or contact support for clarifications.
Bonus pageQuick links
For urgent account access issues, call instead of emailing.
Office & hours
Postal office and business hours for general enquiries (AEST):
| Mon-Fri | 9:00 — 18:00 |
|---|---|
| Saturday | 10:00 — 15:00 |
| Sunday | Closed |
Postal address: 86 McKee Street, Richmond VIC 3121, Australia
Email support
Frequently Asked Questions
Standard replies within 48–72 hours. Account security and safety reports prioritized and often answered within 24 hours.
Yes — provide account details, device info and any error messages. For privacy, sensitive verification will be conducted securely via email.
*** — Playwinnerhub uses virtual coins for entertainment only. There are *** real-money deposits or payouts.
Submit privacy access or deletion requests via the contact form and mark the reason as "privacy" or email Playwinnerhub@outlook.com.
Support SLA & response guide
| Type | Expected first response | Notes |
|---|---|---|
| Account security | Within 24 hours | High priority |
| Bug reports | 48–72 hours | Investigated and queued |
| General enquiries | 48–72 hours | Standard support queue |
| Press/partnerships | 3–5 business days | Directed to partnerships team |
If you need an urgent response, call the support line listed in the header.